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Store Policies | Canterbury Cabin Soap & Candle Company



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Store Policies

Canterbury Cabin is currently not taking orders or shipping at this time.
Products are available at Artisans Corner in Clinton, NY.

Canterbury Cabin is nestled in the hills of quaint, historic Greene, NY.
Other than special Events, and Retail Outlets, we are an exclusively online E-Commerce shop.
There are no regular set business hours and no store-front for customers to browse or pickup orders.
Contact us by phone: (607) 656-5448 - during evening hours or leave a message during the day, or by email:

Canterbury Cabin is required by law to collect sales tax on orders shipped to New York (8%) unless Canterbury Cabin has received a valid sales tax ID number on file.

Orders paid by Visa, MasterCard, DiscoverCard, American Express or PayPal will usually be shipped within 2-3 days of receipt of payment (excluding weekends & holidays).

Orders paid by Money Order will ship after the money order clears the bank.

We cannot however, guarantee a specific delivery day. If you have questions regarding the timeliness of an order, please email us at

If you order a product that is currently out of stock, you will receive an email to let you know about it. We will advise you of the possible in stock date and request a confirmation for a back-order, exchange or cancel instructions. At this point, you would have the option to cancel that portion of your order for a full refund (minus any shipping charges already incurred). If a product is completely out of stock, you will be notified and that portion of your order will be refunded (minus any shipping charges already incurred). Shipping charges are not refundable.

Because we cannot assure the purity of a product once it has been shipped, we do not accept returns. All sales are final due to the nature of the products and raw materials we sell. If in doubt about an item, please order the smallest size offered.

Currently we ship only to the continental United States and its territories. UPS does not count the day the package is shipped as a shipping day. UPS does not guarantee any transit times during the three weeks surrounding Christmas. UPS is closed on major holidays and the Friday after Thanksgiving - these days are not included in shipping time.

If you're shopping for the holidays, please make sure your order is placed BEFORE DECEMBER 15th to ensure ground delivery before the holidays begin. You may still place orders after this date, but there is a chance that your items may not arrive in time for Christmas, especially given the higher volume the shipping carriers receive at that time of year.

We request a "ship to" address. If this address is submitted incorrectly, or you have the package rerouted by UPS, there will be an address correction bill sent to you. This charge is $10 for each package within the shipment. Failure to provide a suite or apartment number will also incur the address correction charge. UPS is tough with us and they will not remove these charges from our bill. Please help us by giving a complete address which includes company names, floors, apartment or suite numbers. Thank you! Any packages returned to us due to an incomplete address on the order will incur additional shipping charges to re-ship the package.

We pack all our shipments very carefully to ensure the safe arrival of your products, however damage during shipping can happen from time to time.
Inspect all packages at time of receiving order. If package is shipped UPS, report damage immediately to UPS.

If you notice any damage to the shipping box upon delivery, report it to the UPS driver and then report it directly to UPS.
UPS will send someone to inspect the package.

If you notice any damaged items upon unpacking the order, leave the box and its contents as is, save all of the packaging material, contact UPS to arrange an inspection of your package and contact us so we may process your claim. We cannot replace damaged merchandise unless the package has been inspected by UPS.

Your replacement will be shipped once we have been issued a claim number from UPS. We cannot replace missing items unless they are reported within 3 days of the receipt of your order.

All damaged, defective or missing item claims must be reported within 72 hours of delivery of package. After that time, the customer accepts all responsibility and will not hold Canterbury Cabin liable.

Damaged items will be replaced with the same exact item, color, etc.

We accept money orders, credit cards and debit cards with the Visa, MasterCard, Discover Card or American Express logo, and Paypal. All payments must be in US dollars. Do not send cash. We do not accept cash-on-delivery payments.

When placing an order using a credit card, you will need your credit card billing address as well as the 3 digit CIS or VIN number on the back of the card.

PayPal uses your email address for payment verification. You can apply for a PayPal account at .

Mail money orders with a printout of your order or with your Mail Order form to:
Canterbury Cabin
Attn: Lorrie Beach
153 King Road
Greene, NY 13778

We cannot be held responsible for allergies. If you have an allergy to a specific ingredient, please contact us and we will let you know whether that ingredient is in that specific product. Skin test all products before use. If rash or irritation occurs, discontinue use immediately.
Note: We do not use peanut oil in any of our products, however we do use other Nut Oils.

None of the information provided is meant to act as a prescription, medical advice or therapeutic advice.  No Canterbury Cabin product is intended to diagnose, treat, cure or prevent any disease.



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